Last Updated: August 2025

1. Introduction

Advantage Elevator LLC, doing business as Advantage Elevator Systems (“AES,” “we,” “our,” or “us”), is committed to protecting your privacy. This Policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

• Contact information (name, phone, email, address)
• Project and service details (installation site, service requests)
• Payment and billing information
• Communications sent via phone, email, SMS, or website forms
• Limited technical data (e.g., cookies, analytics) from website visits

3. How We Use Information

• To provide and manage elevator installation, maintenance, and support services
• To communicate with you regarding quotes, scheduling, and project updates
• To send customer service and safety-related messages, including SMS alerts if you have opted in
• For internal operations such as accounting and record-keeping
• To share relevant affiliate promotions, but only with your explicit consent (opt-out available at any time)

4. Affiliate Marketing

AES may collaborate with affiliated businesses (e.g., contractors, homebuilders, service providers) to offer related promotions. We will not share your personal data for marketing purposes without your prior consent. Customers may opt out of these communications by replying STOP to SMS or contacting AES.

5. Sharing of Information

We do not sell, rent, or trade your personal information. Data may be shared with trusted vendors or subcontractors only when necessary to deliver requested services. We will never share your mobile number or personal information with third parties for their marketing purposes without your express consent.

6. Data Retention

We retain customer records for as long as necessary to provide services and comply with legal and financial obligations, typically up to 7 years or longer if required by law. Records of SMS opt-in/out are retained as required by law and carrier compliance.

7. Data Security

AES employs commercially reasonable safeguards to protect your data. However, as no system is completely secure, we recommend not transmitting sensitive financial information through email or SMS.

8. Cookies & Tracking

Our website may use cookies or analytics tools to improve user experience. You can disable cookies through your browser settings.

9. Children’s Privacy

AES does not knowingly collect information from children under 13. If such data is inadvertently collected, it will be deleted promptly.

10. SMS/Text Messaging

• Opt-In Requirement: You will only receive SMS messages from AES if you have provided explicit consent (e.g., checked a box, signed a form, or verbally requested SMS communication).
• Purpose of Messages: Your phone number will only be used for AES service-related communications, such as quotes, scheduling, service reminders, and support.
• Message Frequency: Frequency varies depending on your interaction with AES.
• Costs: Standard message and data rates from your mobile carrier may apply. AES does not charge for this service.
• Opt-Out: You may opt out at any time by replying STOP. A confirmation message will be sent and no further messages will follow.
• Help: For assistance, reply HELP or contact us at (843) 637-4677 or [email protected].
• Retention: Opt-in and opt-out records are retained as required by law and carrier compliance.

11. Customer Rights

You may request access to, correction of, or deletion of your personal data by contacting AES.

12. International Users

Our services are intended for residents of the United States and are governed by U.S. and South Carolina law.

13. South Carolina Data Requirements

While South Carolina does not have a comprehensive state privacy law, AES complies with all applicable federal requirements and South Carolina’s data breach notification law (SC Code Title 39). In the event of a reportable data breach, AES will notify affected individuals as required by law.

14. Changes to This Policy

AES may update this Privacy Policy periodically. Any changes will be posted on our website.

15. Contact Information

Advantage Elevator LLC
1939 Belgrade Ave, Unit 3
Charleston, SC 29407
Phone: (843) 637-4677
Email: [email protected]

This Privacy Policy is also available online at https://www.advantageelevators.com/privacy-policy. For related information, please see our Terms & Conditions at https://www.advantageelevators.com/terms.